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Practice IT System Changes

 

Practice Update

Our practice has recently migrated to a completely new clinical system. While services are now slowly returning to normal, some aspects of our service may still take a little longer than usual as we continue to stabilise and fine‑tune the new system.

We appreciate this may be frustrating and would like to thank you for your patience and understanding during this period.

 

Appointment Changes

We’re making some changes to help make it easier for you to get an appointment at the surgery.
Our aim is to reduce the need to call at 8am by offering more appointments that can be booked in advance. These will include both face-to-face and telephone appointments.
This means that same-day appointments can be kept available for patients who need urgent care.
If you have a routine issue that doesn't require urgent care please call for a routine appointment from 10am or fill out an admin form on Engage at anytime. 
We hope these changes will make booking an appointment simpler and more convenient for everyone

Your appointment

All appointments must be done via or Engage Health system and will be triaged by a GP who will then assign an appropriate appointment. This is open from 7.30am. 

If you wish to book a prebookable appointment please fill out and Admin form on Engage and this will be dealt with.

If you do not have internet access or are unable to use the system then please contact the surgery on 0141 889 3144 at 8am and an Engage request will be created for a GP to appropriately triage. 

If you are a friend, relative or carer of someone who does not have internet access or is unable to use the system then you can create a request on their behalf. 

Due to high demand for appointments, making request as early as possible is advisable.

 

Cancelling or changing an appointment

To cancel your appointment:

  • phone us on 0141 889 3144, Monday to Friday from 8am to  6pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 24 or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you use engage or phone the practice as early as possible, before 10am.

Page last reviewed: 07 May 2026
Page created: 19 January 2026